Personal Banking Help Center
Easy answers to common questions.
Easy answers to common questions.
What’s my routing number?
ABA Routing number: 073902889
How do I change my address or personal information?
How can I make deposits into my account?
There are many convenient ways you can deposit money into your account.
How is interest calculated on my Account?
If applicable, interest compounds and is credited to your account based on your truth-in-savings disclosures.
How do I close my account?
Please visit your nearest branch or call us using our Contact Center.
Where do I send my credit card payments?
You can pay your credit card bill online free of charge up to 30 days in advance. Online payments submitted prior to 11:59pm. Central Time will be posted to your account the same day. Payments submitted after 11:59pm. Central Time will be posted the next day. At our discretion, availability of funds may be delayed to ensure any payment(s) received have cleared.
Please send your credit card payments to:
Bankcard Payment Processing
PO Box 2557
Omaha, NE 68103-2557
Can I activate my credit card online?
Yes, you can activate your credit card online. Enroll or log in to your online account and select Activate Card.
How long will it take to receive my credit card?
First Bankcard's credit department reviews and approves all requests for additional cards. Upon approval the additional card will be sent. The delivery times will vary depending on your location. However, most cards will be received within 10-14 business days of the original request.
Can I have my credit card mailed to a different address?
If you need your card mailed to an address other than your current mailing address listed on your account, Contact us.
What should I do if my credit card is lost or my account information is stolen?
If you lose your card, Contact Us immediately. We'll block your account and issue you a replacement card.
Can I use my credit card to get cash at an ATM?
Yes. You can use your credit card at any PLUS System - 24 hours a day, 7 days a week. All you need is your card and Personal Identification Number (PIN) - the secret code that lets you access your account from an ATM.
Please Note: Applicable fees may apply. This feature may not be available on some credit card accounts.
The wire transfer must be received prior to 5:00 p.m. Central Time to post to your credit card account the same day. Payments received after 5:00 p.m. Central Time or on a weekend/holiday will be applied to your account on the next business day.
Can I still use my credit card if it expires this month?
Yes, your credit card(s) are good through the last day of the month.
How do I view my statement online?
You will need to enroll or log in to your online account to view your statements online. Select View Statements and the statement you would like to view. You may also view your account Year End Summary, if available.
How far back can I obtain my monthly statement?
Statements are available to view for up to seven years online. You can request a copy of past statements within the Service Requests tab. Any transactions posted to your account since the last statement will also be available.
I don’t recognize a transaction on my account. What should I do?
If you find that there is a transaction on your account that was not yours, please Contact Us immediately for assistance.
How do I sign up for paperless statements?
To sign up for paperless statements, select the Enroll in Paperless Statements link from the left navigation menu on the Accounts tab. Once you select the account and specify the email address to which you would like your paperless statements sent, you will begin receiving paperless statements with your next statement cycle.
Will I continue to receive my printed statement in the mail if I sign up for paperless statements?
No, when you sign up for paperless statements you will not receive a paper statement in the mail. If you would like to continue to receive your paper statement, and you would also like to receive an email notifying you when your new account information is available to view online, you can sign up for the Statement Information Available email alert in the Account Alerts section of the site.
What if I sign up for paperless statements and then decide I would like to receive paper statements again?
At any time you can return to the Manage Paperless Statements page and choose to turn paperless statements off.
How do I access or enroll in online banking?
Click Here to enroll in to Online Banking. You will need your account number to enroll. Once you are enrolled you may access your account via the website and mobile app for your convenience. Already enrolled in online banking? Log In now.
What if I forget my User ID or Password?
Click here to access our Forgot ID/Password reset form. You will be prompted to provide your identification information (User ID or Email Address, and First Name, Middle Initial and Last Name). An email containing a one-time authentication code will be sent to the email provided when you enrolled. The one-time authentication code must be input correctly. Next, a security question will need to be answered correctly. The Password Reset page will then appear with your User ID and a prompt for a new password. You may also Contact Us.
How do I change my password?
Log In to your account and select the "Change Password" link to change your current password.
What services do you offer with online banking?
Visit our Online Banking page to learn what online services are available to you.
How do I update my online profile?
Once you log in to your account, select the Profile tab. From there, you have the ability to update your email addresses, physical address, phone numbers, mailing address, account preference and security profile (log in) information. Account updates can be made through the Update Email Addresses, Update Address/Phone, and Update Account Preferences sections. Changes made in the Update Security Profile section only impact your log in security profile. You can update your personal image, personal message, security questions, and the email where login notifications are sent. Remember, Security Profile changes do NOT impact your account information.
Who do I call if I need help with online services?
If you have questions concerning our online services, Contact Us.
Can I have more than one account enrolled in this website?
Once you have enrolled one account, you can add additional accounts using the Add Online Account feature in the Account Services section. Then you will be able to use the same User ID and Password to view information about all of your accounts.
Do you have a mobile app?
Yes. Our mobile app offers you the convenience of managing your account wherever you are! From your mobile device you can check balances, pay bills, view transactions and more.
How do I Sign In to the Mobile App?
What is my user ID and password?
If you are enrolled in online banking you will use the same user ID and password that you use to Log In to your computer. Not enrolled in online banking? Just select Enroll when you launch your mobile device to set up online banking.
What are the available features of the Mobile App?
You can check balances, view transactions, make payments, view statements, and set and receive email alerts. Visit our Mobile Banking page to learn what mobile services are available to you.
What are the requirements for a mobile deposit?
a. You must have an eligible checking or savings account.
b. You are limited to $40,000 or 10 items, per day.
c. Don't forget to endorse your check.
d. Please unfold and flatten your check and place in a well-lit area with a solid background when taking your photo. Make sure you can see all corners of the check and try to avoid shadows.
Please Note: You should keep your check in a safe place for 14 days in case it is needed for verification. Please check your account history to verify your deposit has been credited. It's also a good idea to write "Already Deposited" on the front of your check so it's not accidentally deposited again.
Can I use the Mobile App on more than one device?
Yes. You can download the mobile app to as many iPhone®, iPad®, and AndroidTM Phones and Tablets as you prefer.
Is the Mobile App Secure?
Our mobile security uses the same high standards we use in our online services. It is designed to provide for a secure exchange of information with our customers. We utilize multiple security protocols such as firewalls, data encryption and customer authentication techniques. Account information is never stored on your phone.
How do I sign up for Account Alerts?
Signing up for Account Alerts is simple. All you need is an account that is enrolled online and a valid email address. Click on the Manage Account Alerts link on the left navigation menu of the Accounts tab. In 3 easy steps you'll be managing your accounts with greater ease.
How can Account Alerts help me?
Account Alerts is a free service that delivers email alerts notifying you when important events occur on your accounts. You can sign up to receive emails when your statement information is available to view online, when your payments are due, when your payments have posted and more. Just select the alerts that are right for you.
How secure is Account Alerts?
Alerts are sent to your email address via unsecured email. For that reason, we do not send confidential or personal information within the alert message.
When I receive an alert, how can I be sure it is from ?
We will display your first and last name with the last four digits of your account number in each email alert that comes from us.
What alerts are available for my account?
How do I report a fraud on my account?
Contact Us immediately if you find suspicious activity on your account, or have received a suspicious email. Visit our Security Center to learn how you can keep your account protected, and the steps we take to keep your information secure.
How can I tell if an email or other Internet activity is fraudulent?
Our emails will display your first and last name with the last four digits of your account number in each email that comes from us. If you are ever in doubt, please Contact Us.
If you believe you have received a suspicious email that purports to be from us:
What is a PIN?
Your Personal Identification Number (PIN) is a security code that allows us to verify that a request to access your account is authorized by you. Your confidential PIN prevents unauthorized use and ensures complete security when making transactions on your accounts.
How do I select or change a PIN?
Once you log in to the website, you can request a PIN change for your credit card and Visa® Debit Card/ATM card. First, click the "Services" tab on the top navigation tabs. Second, on the left side navigation, click "+Credit Cards Account Services" to update a Credit Card PIN or "+Deposit Account Services" to update a Debit Card PIN. Finally, Click "PIN Request".
Please note: This feature may not be available on some credit card accounts.
Can’t find the answers you’re look for? Visit our Contact Center to get in touch with a customer service representative, contact a branch or send a secure email.